Privacy Policy

Last updated: June 2026

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase The Shift Experience ("The Shift"), or communicate with us.

By using this website or purchasing The Shift, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website and product are operated by:

CHELMUS GEORGE-OCTAVIAN PERSOANĂ FIZICĂ AUTORIZATĂ

Registration number: 54766385

Email: theshiftexperience@outlook.com

Throughout this policy, "we", "us", and "our" refer to the business above.

2. Information We Collect

We may collect the following types of information:

  • information you provide directly, such as your name, email address, and any message you send us;
  • purchase-related information, such as order details, purchase confirmation, product access status, and refund-related communication;
  • technical information, such as browser type, device type, IP address, pages visited, and general website usage data;
  • communication information, such as emails, support requests, refund requests, and feedback you choose to provide.

We do not intentionally collect sensitive personal information through this website.

3. How We Use Your Information

We may use your information to:

  • provide access to The Shift;
  • process and confirm purchases;
  • communicate with you about your order;
  • respond to questions, support requests, or order inquiries;
  • improve the website, product, and customer experience;
  • maintain basic business, tax, and legal records;
  • protect against misuse, fraud, unauthorized sharing, or abuse of our policies;
  • comply with applicable legal obligations.

4. Payments, Checkout, and Merchant of Record

Purchases of The Shift are processed through Fourthwall, our Merchant of Record and checkout provider.

When you purchase The Shift, Fourthwall may collect and process personal information required to complete your order, including your name, email address, billing information, payment information, country, tax/VAT information, order details, transaction details, invoice details, IP address, device/browser information, and any other information required for checkout, fraud prevention, tax calculation, payment processing, order delivery, dispute handling, chargebacks, customer support, and legal compliance.

We do not collect or store your full payment card details on our website. Payment information is processed by Fourthwall and/or its payment partners.

We may receive limited order-related information from Fourthwall, such as your name, email address, product purchased, order status, transaction date, payment status, country, and delivery/access status. We use this information to deliver the product, provide customer support, confirm purchases, maintain business records, respond to access issues, handle disputes or chargebacks, and comply with legal obligations.

Fourthwall processes your personal information according to its own terms, privacy policy, buyer terms, and payment policies. We encourage you to review Fourthwall's policies before completing your purchase.

Because The Shift is a digital product, purchase and transaction information may also be used to respond to access issues, payment questions, refund requests, chargebacks, disputes, or legal requests.

Sales taxes, VAT, or other applicable taxes may be calculated, collected, reported, and handled by Fourthwall based on your location and applicable legal requirements.

5. Email Communication and Marketing Consent

If you contact us, purchase The Shift, or request support, we may use your email address to respond to you and provide information related to your purchase.

If we offer an email list, newsletter, or marketing communication, we will only send marketing emails where permitted by law or where you have provided consent. You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

We may still send essential transactional or service-related emails, such as purchase confirmations, access information, order-related communication, or important policy updates.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support basic website functionality, improve user experience, understand website performance, and analyze general traffic.

We may use analytics tools or third-party services that collect aggregated or technical information about how visitors use the website.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party services to operate our website, deliver digital products, process payments, manage email communication, analyze website performance, or provide customer support.

These third parties may process certain personal information according to their own privacy policies and applicable laws.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including product access, customer support, order handling, legal compliance, tax records, dispute resolution, and business administration.

When information is no longer needed, we will delete it or keep it only in a limited form where required by law or legitimate business needs.

9. International Users

The Shift may be purchased by customers from different countries.

By using our website or purchasing The Shift, you understand that your information may be processed in countries other than your country of residence, depending on the tools, platforms, and third-party services used to operate the website and deliver the product.

10. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your country, state, or place of residence, you may have rights regarding your personal information, including the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of your information where applicable.

To exercise any privacy rights, contact us at:

theshiftexperience@outlook.com

We may need to verify your identity before responding to certain requests.

12. Children's Privacy

The Shift is intended for adults and is not directed to children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the "Last updated" date above. Continued use of the website after changes are published means you accept the updated Privacy Policy.

14. Contact

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

theshiftexperience@outlook.com