Last updated: June 2026
We offer a 14-day refund policy for purchases of The Shift Experience.
If you are not satisfied with your purchase, you may contact us within 14 days of the purchase date at theshiftexperience@outlook.com.
Please include the email address used for your order and your order details so we can review your request.
Because The Shift Experience is a digital product with access provided after purchase, we reserve the right to review refund requests in cases of suspected abuse, duplicate purchases, unauthorized sharing, excessive refund requests, chargebacks, misuse, or violation of our Personal Use License.
Refunds are not guaranteed in cases where there is evidence of abuse, unauthorized distribution, resale, public sharing, or other misuse of the product or materials.
If approved, refunds may be processed by Fourthwall, our Merchant of Record and checkout provider, according to its own refund process, payment policies, timelines, and applicable legal requirements.
If you experience a technical issue accessing your files, please contact us at theshiftexperience@outlook.com and we will make reasonable efforts to help you access the product.
Nothing in this section limits any rights you may have under applicable consumer protection laws.